Shipping & Returns



With the exception of certain “Non-Returnable” Items, all of our products come with a 30 day Satisfaction Guarantee.  Our commitment to you is to ensure that you are completely satisfied with your purchase. 
*Non-Returnable Items

  • Copy-protected material such as sheet music, videos, software, sample libraries
  • Recording media and computers: cassettes, reels, DAT tapes, minidiscs, CDRs
  • Drumheads, drumsticks, cleaning and care products, rosin, & strings
  • Reeds, mouthpieces, harmonicas, pitch pipes, earplugs and other in-ear monitors


Please contact Customer Service at (888) 910-9665 or email us at: to obtain a Return Authorization Number.

When returning items, please use the original packaging and boxes to return the merchandise to us. We recommend using FedEx or UPS. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Please insure the package for the value of the merchandise.

Unfortunately, we cannot refund your original shipping charges.

Send your returns to:
Pedersen’s Band & Orchestra
2618 W. Burbank Blvd.
Burbank, CA 91505
(818) 848-9665
(888) 910-9665